Ganga Amrit Multispecialty Hospital

Last Updated: 15 April 2025

1. Introduction

Ganga Amrit Multispecialty Hospital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you book an appointment or contact us. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed.

Financial Data

Financial information, such as data related to your payment method that we may collect when you make payments for services. All financial information is stored by our payment processor, and we do not store complete financial information on our servers.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process your appointment requests and transactions.
• Email you regarding your appointment status.
• Send you SMS reminders about your appointments.
• Improve the efficiency and operation of the Site.
• Monitor and analyze usage and trends to improve your experience.
• Notify you of updates to the Site.
• Request feedback and contact you about your use of the Site.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including SMS providers (MSG91), email services, and payment processing.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us immediately. This website is not intended for users under 13 years of age.

7. Google AdSense & Advertising

We use Google AdSense to display advertisements on our website. Google and its partners use cookies to serve ads based on a user's prior visits to our website or other websites.

7.1 How Google Uses Your Data

Google's advertising cookies enable it and its partners to serve ads to users based on their visit to our site and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Google Ads Settings.

7.2 Third-Party Ad Networks

Third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on our Site. They automatically receive your IP address when this occurs.

8. Cookie Policy

Our website uses cookies to enhance your browsing experience, analyze site traffic, and serve personalized advertisements. By continuing to use our site, you consent to our use of cookies.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., appointment booking).
• Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Remember your preferences and settings.
• Advertising Cookies: Used to deliver relevant advertisements to you.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose some functionality.

9. SMS and Email Communications

By providing your phone number and email address, you consent to receive SMS and email communications from us regarding your appointments, reminders, and important updates. Message and data rates may apply. You can opt-out of SMS communications by replying "STOP" to any message.

10. GDPR Compliance (For European Visitors)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Ganga Amrit Hospital aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Your rights under GDPR include:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization.

To exercise any of these rights, please contact us at privacy@gangaamrit.com.

11. CCPA Compliance (For California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• The right to know what personal information we collect about you.
• The right to delete your personal information.
• The right to opt-out of the sale of your personal information. (Note: We do not sell your personal information.)
• The right to non-discrimination for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at privacy@gangaamrit.com.

12. COPPA Compliance (Children's Privacy)

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

13. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Ganga Amrit Multispecialty Hospital
Delhi-Saharanpur Road, Shamli, Uttar Pradesh - 247776
Phone: +91-88650-53222
Email: privacy@gangaamrit.com